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Shipping & Returns

Shipping Returns We use International Express Service for all international deliveries. Please allow around 5-12 working days from dispatch. Additional delays may occur during the months of September - March due to the high demand and heavy load on postal services and customs. We are not responsible for loss or damage of your order in transit. This responsibility is passed on to you as soon as we hand your order over to the shipping company. International orders might be subject to import taxes/duties. For information, please contact your local customs authority. Any such taxes are the responsibility of the parcel recipient and are not paid by us. the Shipping Methods is the DHL,EMS,TNT,Hkpost and so on epxress company!the shipping time:it would takes 12 - 48 hours to process and ship out your goods. If you order a product out of stock, we will contact you immediately via E-mail .the shoes is about 5-12 work days arrive at your home. Cancellations Should you wish to cancel your order, you must email us immediately. 25% cancellation fee applies. Majority of orders are dispatched within 1-2 days from the order date. if the shoes is already sent out,it is not accept cancel the order! Shipping Delay We will do our every effort to make sure you receive the goods in time but we are not responsible for service transit time, which is determined by the carrier, excluding weekends and holidays, and may vary with parcel origin and destination, particularly during peak periods. We are not responsible for delivery delays due to weather, insufficient or incorrect address info, holidays, carrier complications or customs delay.we recommend that you place your order in advance, especially in the the express peak period or during major holidays, such as Christmas. Tracking EMS: http://www.ems.com.cn/english.html DHL: http://www.dhl.com/en/express/tracking.html HKpost:http://app3.hongkongpost.hk/CGI/mt/enquiry.jsp Once your order is dispatched, we will send you an email with tracking number. So please check your email box and track your order later.if you not receive the trakcing number,pls email to us at once! Returns In the unlikely event of manufacturing faults, we would replace/repair the products at no cost to the customer. To return an item, you must email us and inform us of the reason. We will then provide you with further instructions. Goods must be returned within 8 days of receipt date - unworn and contain all the original packaging and labels. We will credit your original method of payment, excluding 25% re-stocking/processing fee and US$30 return fee. All shipping costs associated with the return of goods are the responsibility of the consumer. Exchanges To exchange a product, you must email us and inform us of the reason. We will then provide you with further instructions. The goods can be exchanged within 8 days of the receipt date provided they are unworn and in the original condition with all the original packaging and labels. When returning an item for an exchange, please ensure that your name, address, phone number and instructions are clearly indicated. All shipping costs associated with the exchange of goods are the responsibility of the consumer. We strongly recommend that you use traceable shipping, as we will not be responsible for any lost parcels. For overseas orders this process can take up to 30 days.
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Adidas Nmd